Terms & Conditions
Jake Wilton Photography
ABN: 45 729 193 790
Email: jakewiltonphoto@gmail.com
Website: jakewiltonphoto.com
Last updated: 2 November 2026
Welcome to Jake Wilton Photography. These Terms & Conditions apply to all purchases made through this website and govern the sale and supply of photographic prints and related products.
By placing an order through this website, you acknowledge that you have read and agree to these Terms & Conditions.
Please read them carefully before making a purchase.
1. About Us
This website is operated by Jake Wilton Photography (ABN 45 729 193 790), referred to throughout these terms as "we", "us" or "our".
All photographic artwork displayed and sold through this website is created and owned by Jake Wilton Photography unless otherwise stated.
For questions regarding products, orders, shipping or these Terms & Conditions, please contact:
Email: jakewiltonphoto@gmail.com
2. Products & Artwork
All photographs displayed on this website represent original photographic artwork by Jake Wilton Photography.
We take care to ensure product descriptions, images, sizes and specifications are presented as accurately as possible. However, the appearance of a finished print may vary slightly from the image displayed on your screen.
Differences in screen technology, brightness, colour settings and calibration may affect how colours and tones appear when viewing images online. These variations are not necessarily indicative of a fault with the finished print.
Image Cropping & Proportions
Photographs are prepared to suit the dimensions and proportions of the selected print size.
Depending on the original photograph and the selected dimensions, minor cropping may be required. We take care to preserve the intended composition and important details of each image wherever possible.
By placing an order, you acknowledge that minor adjustments to image cropping or proportions may be necessary to accommodate your selected print dimensions.
Product Specifications
Photographic prints are produced using the materials and processes outlined on the relevant product pages. Available options include:
Fine-art photographic paper: Ilford GALERIE Prestige Smooth Pearl 310gsm, professionally printed using Giclée printing technology and archival pigment inks.
Canvas: Premium archival canvas, finished with a protective coating and stretched over 2-inch timber stretcher bars. Canvas prints are supplied stretched and ready to hang.
Framed prints: Professionally hand-finished frames available in black, white and natural/oak. Standard frames have a 30mm-wide profile and 20mm depth. A professionally cut matboard is included with every framed print.
Facemount acrylic: Photographic artwork mounted behind a 6mm acrylic face, supplied with a concealed U-channel hanging system.
Metal prints: Alumalux metal prints produced using Chromaluxe aluminium panels and a dye-sublimation process, supplied in a high-gloss finish.
Product specifications, available options and pricing are displayed on the relevant product pages and may be updated from time to time.
We reserve the right to make reasonable changes to materials or production methods where necessary, provided the overall product supplied remains consistent with its description and applicable consumer guarantees.
3. Sizes & Customisation
Prints are offered in the following standard sizes:
12 × 18 inches
16 × 24 inches
20 × 30 inches
24 × 36 inches
30 × 45 inches
36 × 54 inches
Available sizes and print options are displayed on the relevant product pages.
Please carefully check your selected artwork, dimensions, print medium, frame colour and finish before completing your purchase.
If you require a size, finish or alternative specification that is not listed, please contact us before placing your order. Custom requests are subject to availability and a separate quotation.
4. Pricing & Payment
All prices displayed on this website are in Australian dollars (AUD), unless otherwise stated.
Prices include the product options selected at checkout and free standard shipping within Australia.
We reserve the right to update product prices at any time. Any price change will not affect an order that has already been accepted and paid for.
Payment must be completed at the time of purchase through the payment methods made available at checkout.
Orders will not enter production until payment has been successfully received.
We take reasonable care to ensure pricing and product information is accurate. If an obvious pricing or listing error occurs, we reserve the right to contact you before proceeding with the order to resolve the issue. If an order cannot be fulfilled at the displayed price, we will offer the option of proceeding at the corrected price or cancelling the order for a full refund.
5. Made-to-Order Production
All photographic prints are produced to order.
Please allow approximately 5–10 business days for production before your order is dispatched.
This production period allows time for printing, finishing, quality inspection and careful packaging. Production time is separate from transit and delivery time.
While we make every effort to meet the stated production timeframe, occasional delays may occur due to circumstances outside our reasonable control, including production issues, supplier delays or periods of unusually high demand.
If a significant delay is expected, we will make reasonable efforts to communicate this to you.
6. Shipping & Delivery
Australian Orders
Free standard shipping is included with all orders delivered within Australia, across every available print size and product option.
This includes framed prints, canvas, acrylic and metal prints, including the largest available size.
All orders are carefully inspected and packaged before dispatch to help protect the artwork during transit.
Once your order has been dispatched, a tracking number will be provided using the email address supplied at checkout.
Delivery timeframes vary depending on your location, the size of your order and the delivery carrier. Any delivery estimates provided are indicative only and are not guaranteed.
Please ensure your delivery address and contact details are correct before submitting your order. We cannot guarantee changes can be made once an order has entered production or been dispatched.
If a delivery is delayed, appears to be lost or arrives damaged, please contact us so that we can assist with the matter.
International Orders
International orders are not available through standard checkout.
Customers outside Australia must contact us through the website contact form to request a shipping quotation before placing an order.
International delivery costs, available shipping methods and estimated delivery timeframes will be confirmed individually.
International customers are responsible for any applicable customs duties, import taxes, local taxes, clearance fees or other charges imposed by the destination country. These charges are not included in our product prices or shipping quotations unless expressly stated.
We cannot control customs processing times or the fees imposed by overseas authorities.
Customers are responsible for checking any import restrictions or requirements that may apply to their country before ordering.
7. Returns, Refunds & Exchanges
Change of Mind
As all photographic prints are produced specifically to order, we do not offer refunds, returns or exchanges for change of mind.
This includes circumstances where a customer:
Changes their mind after placing an order.
Selects the incorrect size, print medium or finish.
Decides the artwork does not suit their space or intended display.
No longer wants or requires the product.
Finds the same or a similar product elsewhere at a different price.
Please carefully review your order and selected options before completing payment.
This change-of-mind policy does not affect your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Orders
We take great care to inspect and package every order before dispatch. However, if your print arrives damaged, is faulty, is materially different from its description or is not the product you ordered, please contact us as soon as reasonably possible.
Please email jakewiltonphoto@gmail.com with:
Your order number.
A description of the issue.
Clear photographs of the product and packaging, where relevant.
We may request further information or an opportunity to inspect the product to assess the issue.
Where a product does not meet the consumer guarantees under the Australian Consumer Law, you are entitled to the applicable remedy.
Depending on the nature and seriousness of the problem, this may include a repair, replacement or refund. For a major failure, you may be entitled to choose between a refund and replacement. For a minor failure, we may be entitled to repair the product or provide another appropriate remedy in accordance with the law.
Where a return is required because of a confirmed product fault or other failure covered by the Australian Consumer Law, we will arrange or reimburse reasonable return costs as required by law.
Please do not dispose of or alter a product that you believe is faulty or damaged before contacting us.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable legislation.
Incorrect Delivery Details
Customers are responsible for providing accurate delivery information at checkout.
If an order is returned to us because an incorrect or incomplete address was supplied, or because delivery could not be completed due to information provided by the customer, additional shipping charges may apply to arrange redelivery.
This does not limit any rights you may have under the Australian Consumer Law.
Delivery Damage
If your order arrives with visible damage to the packaging or artwork, please retain the packaging and contact us with photographs as soon as reasonably possible.
We will investigate the issue and work with you to determine an appropriate resolution in accordance with your rights under Australian Consumer Law.
8. Order Changes & Cancellations
Because products are made to order, we encourage customers to check all order details carefully before submitting payment.
If you need to change or cancel an order, please contact us as soon as possible at jakewiltonphoto@gmail.com, quoting your order number.
We will make reasonable efforts to accommodate a request received before production has commenced. However, once an order has entered production, changes or cancellations may no longer be possible.
Where production has commenced, we may be unable to cancel the order or provide a refund for a change of mind, incorrect selection or other reason that does not give rise to a remedy under Australian Consumer Law.
Nothing in this section affects your statutory consumer rights.
9. Artwork Copyright & Intellectual Property
All photographs, images, artwork, website content, written material and other intellectual property displayed on this website remain the property of Jake Wilton Photography or the relevant copyright owner.
Purchasing a physical print does not transfer copyright or any other intellectual property rights to the purchaser.
The purchase of a print grants the customer ownership of that physical item only. It does not grant permission to:
Reproduce, scan, copy or digitally distribute the photograph.
Reprint or manufacture additional copies.
Use the photograph for commercial purposes, advertising or promotional material.
Sell, licence, publish or otherwise distribute the image.
Modify or manipulate the photograph for redistribution or commercial use.
Any reproduction, commercial licensing or other use of an image requires prior written permission from Jake Wilton Photography.
Unauthorised use or reproduction of our photographs may constitute copyright infringement under Australian copyright law.
10. Website Use
All content on this website is provided for general information and purchasing purposes.
You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access to its systems or use its content in a manner that infringes our intellectual property rights or applicable laws.
We make reasonable efforts to keep the website accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free or available without temporary maintenance or technical issues.
We may update, modify or remove website content, products or services from time to time.
11. Limitation of Liability
To the extent permitted by law, Jake Wilton Photography is not liable for indirect or consequential loss arising from the use of this website or the purchase of products, where such liability can lawfully be excluded.
Nothing in these Terms & Conditions excludes or limits liability for matters that cannot legally be excluded or limited, including rights and remedies available to consumers under the Australian Consumer Law.
Where applicable, our liability is subject to the rights, guarantees and remedies provided by Australian law.
12. Privacy
Personal information provided when using this website or placing an order is handled in accordance with our separate Privacy Policy.
Our Privacy Policy explains what information we collect, how it is used, how it may be disclosed and how you can request access to or correction of your personal information.
13. Third-Party Services & Links
This website may contain links to third-party websites or use external services to facilitate payments, website operation, delivery or other functions.
We are not responsible for the content, policies, security or practices of external websites or services. Your use of third-party services may be subject to their own terms and privacy policies.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal obligations.
The latest version will be published on this website, with the updated date shown at the beginning of the document.
Any changes will not retrospectively alter the terms applying to an order already accepted, except where required by law.
15. Governing Law
These Terms & Conditions are governed by the laws of Australia and the applicable laws of the state or territory in which the relevant legal proceedings are brought, subject to any mandatory consumer protections that apply.
17. Privacy Policy
17.1 Introduction
Jake Wilton Photography respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you visit our website, make a purchase, submit an enquiry or otherwise interact with us, and how that information may be used, stored and disclosed.
For the purposes of this policy, "we", "us" and "our" refer to Jake Wilton Photography.
17.2 Our Privacy Commitments
Jake Wilton Photography is a small Australian business with an annual turnover below $3 million.
Under the Privacy Act 1988 (Cth), certain small businesses may be exempt from the Australian Privacy Principles, provided they meet the relevant eligibility requirements and no applicable exceptions apply.
Regardless of our obligations under the Privacy Act, we recognise the importance of protecting the personal information entrusted to us.
We are committed to collecting only information reasonably necessary to operate our business, using it for appropriate purposes and taking reasonable steps to protect it from misuse, loss, unauthorised access or disclosure.
17.3 Personal Information We Collect
Depending on how you interact with our website, we may collect personal information including:
Full name.
Email address.
Telephone number.
Billing address.
Delivery address.
Order details and purchase history.
Product selections and preferences.
Information provided through website contact forms or email correspondence.
Information relating to customer enquiries, complaints, returns or refunds.
When you make a purchase, payment information is processed through the payment service provider available at checkout. We do not intentionally collect or store your full payment card details ourselves.
We may also collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages visited and general website usage information.
17.4 How We Collect Information
Personal information may be collected when you:
Place an order through our website.
Complete a checkout or payment process.
Submit an enquiry through our contact form.
Contact us directly by email.
Subscribe to marketing communications, where available.
Browse or interact with our website.
Communicate with us about an order, delivery or product.
Certain technical information may also be collected automatically through cookies and website analytics technologies.
17.5 How We Use Your Information
We may use personal information for purposes reasonably connected with operating our business, including:
Processing and fulfilling orders.
Arranging production, packaging and delivery of purchased artwork.
Sending order confirmations, invoices and tracking information.
Responding to enquiries and providing customer support.
Managing returns, refunds, replacements and product issues.
Communicating important information about an order.
Improving website functionality and customer experience.
Understanding website traffic and visitor behaviour.
Maintaining business, accounting and tax records.
Protecting our website and business against fraud, misuse or security threats.
Sending marketing communications where you have subscribed or otherwise consented.
We do not sell personal information or customer databases to third parties.
17.6 Disclosure to Third Parties
We may share relevant personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services.
These may include:
Website hosting and e-commerce services
Our website is operated using Squarespace. Information submitted through the website, including order details and contact information, may be processed or stored through Squarespace and its associated service providers to operate the website and facilitate purchases.
Payment providers
Payments are processed through third-party payment services made available at checkout. These providers handle payment information in accordance with their own security and privacy practices.
Delivery and courier services
We may provide your name, delivery address, contact details and relevant order information to postal or courier services to arrange delivery and provide tracking.
Professional and business services
Where reasonably necessary, information may be shared with accountants, professional advisers, insurers or other service providers assisting with the operation of our business.
Legal requirements
We may disclose information where required or authorised by law, or where reasonably necessary to protect our legal rights or respond to lawful requests.
We do not authorise third parties to use customer information for unrelated purposes on our behalf.
17.7 Overseas Storage and Processing
Some third-party services used to operate this website, process payments, provide analytics or support business operations may store or process information outside Australia.
As a result, your personal information may be handled by service providers or their infrastructure located in other countries.
The countries involved will depend on the providers and services being used at the time.
We take reasonable care when selecting service providers and aim to use reputable platforms with appropriate security practices. However, overseas service providers may be subject to the laws of the countries in which they operate.
17.8 Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve the browsing experience.
Cookies are small files stored on your device when you visit a website.
They may be used to:
Remember website preferences.
Support shopping and checkout functionality.
Understand how visitors use the website.
Measure website traffic and performance.
Improve website content and functionality.
Some cookies may be provided by Squarespace or other third-party services integrated with the website.
You can manage or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect website functionality, including shopping and checkout features.
17.9 Marketing Communications
If you subscribe to receive marketing communications, we may use your email address to send updates about new photographic artwork, products, announcements or other relevant information.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email or by contacting us directly.
We may continue to send essential transactional communications relating to purchases, payments, deliveries or customer service matters.
We do not sell or rent email subscriber lists.
17.10 Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
Using reputable website and payment service providers.
Limiting access to personal information where reasonably practical.
Maintaining password-protected accounts and systems.
Using secure payment processing services.
Taking reasonable care when handling customer correspondence and business records.
No method of electronic storage or transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.
We retain personal information only for as long as reasonably necessary for business, administrative, legal and record-keeping purposes.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate and lawful.
17.11 Accessing or Correcting Your Information
If you would like to enquire about personal information we hold about you, or believe information we hold is inaccurate or outdated, you may contact us.
We will consider reasonable requests to provide access to or correct personal information and will respond where reasonably practicable.
We may need to verify your identity before providing information or making changes.
Certain information may need to be retained for legitimate business, accounting, legal or record-keeping purposes.
17.12 Third-Party Websites
Our website may contain links to external websites, platforms or services.
These websites operate independently and have their own privacy policies and information-handling practices.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage visitors to review the relevant privacy policies before providing personal information to external services.
17.13 Children's Privacy
Our website is intended for a general audience and is not specifically directed towards children.
We do not knowingly seek to collect personal information from children without appropriate authorisation.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
17.14 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, third-party services or applicable legal requirements.
The latest version will be published on this website, with the updated date displayed at the beginning of the policy.
We encourage visitors and customers to review this section periodically.
18. Contact
If you have any questions about these Terms & Conditions, an order or a product, please contact:
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Jake Wilton Photography
ABN: 45 729 193 790
Email: jakewiltonphoto@gmail.com
Website: jakewiltonphoto.com
Thank you for supporting independent photographic artwork.